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Return to shopFAQ
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as PayPal.
Yes! All payments are processed securely through trusted gateways like Stripe and PayPal. Your card details are encrypted, and we never store your payment information.
If your payment fails, please check your card details or try a different method. You can also contact us at support@sofitu.com for assistance.
Order Returns
We offer a 180-day return policy. Items must be unused, with tags, in original packaging, and accompanied by proof of purchase.
Email us at support@sofitu.com with your order number, proof of purchase, reason for return, and a photo/video if the item is defective.
Customers are responsible for return shipping unless the product is defective, wrong, or damaged—in which case return shipping is free.
Yes, we offer exchanges for items that are defective, damaged, or incorrect (e.g., wrong product or size). Contact us at support@sofitu.com to request an exchange.